Customer Success Manager

Job Summary

A company is looking for a Manager, Customer Success (Corporate).

Key Responsibilities

• Serve as the primary point of contact for assigned corporate accounts, ensuring successful onboarding, implementation, and ongoing engagement
• Develop and execute account-level strategies that drive retention, expansion, and value realization across multiple contracts and stakeholder groups
• Act as an escalation point for customer issues while collaborating cross-functionally to influence account strategy and resource prioritization

Required Qualifications

• 5-8+ years in Customer Success or Account Management for SaaS solutions
• Proven ability to manage multiple corporate accounts and deliver high levels of customer satisfaction
• Experience managing and growing enterprise eDiscovery accounts for corporations
• Strong technical aptitude with SaaS systems and ability to advise customers on adoption and integration best practices
• B.A. and/or M.S. or equivalent experience