Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager - Commercial.

Key Responsibilities

• Lead the technical onboarding process for new customers and formulate onboarding plans
• Develop relationships with customer stakeholders and work with sales teams to minimize churn and identify expansion opportunities
• Collaborate with customers and internal teams to ensure effective training and timely issue resolution

Required Qualifications

• 2+ years of experience in customer-facing roles such as Customer Success or Technical Account Management
• Relevant domain knowledge in areas like Supply Chain Security, DevSecOps, or AppSec
• Ability to take ownership of customer portfolios and make strategic decisions autonomously
• An entrepreneurial mindset with a willingness to build new processes
• Commitment to continuous personal and professional development