Customer Success Manager

Job Summary

A company is looking for a High Touch Customer Success Manager in the PST timezone.

Key Responsibilities

• Onboard, train, and support customer adoption of the product
• Manage a portfolio of approximately 60 mid-market customers, ensuring implementation and ongoing value delivery
• Collaborate with cross-functional teams to enhance customer experience and product usage

Required Qualifications

• Minimum two years of customer success experience in B2B SaaS
• Experience managing a significant book of customers with a focus on adoption and retention
• Ability to become a product and domain expert to tailor training for customers
• Experience working with technically complex products
• Prior experience as a recruiter, hiring manager, or interviewer is a plus