Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager - Remote/LATAM.

Key Responsibilities

• Serve as the primary point of contact for customer inquiries and manage requests
• Process RFQ revisions, edit pricing, and upload quotes as needed
• Troubleshoot platform issues and guide customers on product usage

Required Qualifications

• 4+ years of experience in customer success, account management, or customer-facing support
• Proven track record of building strong customer relationships
• Technical aptitude and comfort with learning platforms
• Experience managing multiple customer accounts or requests simultaneously
• Ability to work US business hours from Latin America