Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager (CSM) to drive successful outcomes for Mission Partners.

Key Responsibilities

• Develop and maintain Playbook modules focused on Mission Partner engagement and compliance
• Engage Mission Partners to ensure alignment with project objectives and success criteria
• Assist with strategic Organizational Change Management (OCM) initiatives to drive adoption and transformation

Required Qualifications

• Education: BA/BS degree in a related field
• Experience: 10+ years of project/program management experience, preferably within DoD or similar environments
• Certifications: PMP required; Agile Scrum certification preferred
• Strong understanding of business analysis, OCM, and IT project management principles
• Active Top Secret clearance