Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to oversee customer retention and enhance the customer experience.

Key Responsibilities:

• Act as a trusted partner by conducting regular business reviews and demonstrating the value delivered to clients
• Become a subject matter expert on client business objectives and ensure a balance between customer satisfaction and business value
• Monitor account renewals and proactively secure renewals while identifying opportunities for upselling products and services

Qualifications and Experience:

• 3 to 5 years in a customer-facing role such as account management or sales
• Experience in a highly regulated market (e.g., Fintech, Insurance, Retail)
• Knowledge of digital identity and authentication preferred
• Experience in cybersecurity, fintech, or fast-growing startups is required
• Track record of building and maintaining successful client relationships