Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager who will grow and manage critical customer relationships.

Key Responsibilities

• Own the customer experience, ensuring engagement, adoption, retention, and growth
• Act as a trusted advisor, understanding customer needs and providing tailored applications of Antenna data
• Collaborate with the commercial team to manage customer health and execute growth strategies

Required Qualifications

• Strong track record in customer success or account management roles, preferably in a high-growth startup
• Experience managing a large book of business and exceeding retention quotas
• 1-2 years of relevant experience
• Fascination with the subscriber economy and relationships across the ecosystem is a bonus
• Experience with viewership data is a bonus