Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to manage and grow a portfolio of enterprise customers.

Key Responsibilities

• Own a book of enterprise customers, acting as their primary point of contact post-sale
• Drive renewals, retention, and expansion across onchain data products
• Proactively manage customer relationships and identify upsell opportunities

Required Qualifications

• 3-6+ years of experience in Customer Success, Account Management, or post-sales roles within B2B SaaS
• Experience supporting or selling technical or data products to sophisticated customers
• Proven track record in managing commercial outcomes such as renewals and upsells
• Familiarity with crypto, blockchain, or financial data is preferred
• Ability to engage confidently with technical stakeholders