Customer Success Manager

Job Summary

A company is looking for a Manager of Customer Success.

Key Responsibilities

• Oversee customer retention strategies and ensure alignment with customer KPIs across teams
• Conduct performance analysis and manage team operations, including performance reviews and accountability to metrics
• Act as the escalation point for complex customer issues and ensure effective resolution

Required Qualifications

• Bachelor's degree in a relevant field such as computer science, marketing, or business administration
• Over 5 years of managerial experience with effective team leadership
• Proven track record of achieving metrics and upselling with positive customer feedback
• Proficient in Microsoft Office and business software applications
• Experience using BI tools for data-driven decision-making