Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager responsible for managing customer accounts to ensure successful outcomes with subscription and services contracts.

Key Responsibilities:

• Manage Annual Recurring Revenue (ARR) targets for contracts and subscriptions within assigned accounts
• Utilize customer data to execute onboarding, adoption, expansion, and renewal strategies
• Communicate value delivered to customers through regular reviews and collaboration with sales and delivery teams

Required Qualifications, Training, and Education:

• Bachelor's degree in Business Administration, Engineering, or related fields, or equivalent work experience
• Legal authorization to work in the US without sponsorship
• 5 or more years of experience in customer-facing roles, preferably in a commercial or technical capacity
• Understanding of customer buying behaviors and services offerings
• Ability to manage multiple priorities and collaborate effectively across teams