Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to enhance client engagement and product utilization.

Key Responsibilities

• Help customers implement and maximize the value of lending solutions
• Drive product usage and adoption by guiding customers to relevant features
• Engage proactively with customers to understand their evolving business needs

Required Qualifications

• Bachelor's degree in business, communication, or a related discipline preferred
• 5+ years of experience in a customer-facing role, such as onboarding or account management
• Experience using platforms such as Salesforce, ZenDesk, or Jira
• Ability to quickly understand technical products and explain concepts to non-technical audiences
• Active team player with the ability to adjust priorities to ensure client satisfaction