Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Manage client relationships, overseeing onboarding, training, and customer satisfaction
• Analyze industry trends and leverage insights to enhance customer success strategies
• Collaborate with sales and marketing to gather customer references and create case studies

Required Qualifications

• Minimum of 2+ years of experience in a customer success role or related field
• Experience with Google Workspace
• Ability to handle confidential information
• Experience with Salesforce, Asana, or customer success platforms is a plus
• Strong organizational skills and the ability to manage shifting priorities