Customer Success Manager

Location: Remote

Compensation: Salary

Reviewed: Tue, Dec 30, 2025

This job expires in: 30 days

Job Category: Customer Service

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A company is looking for a Customer Success Manager II who will focus on building and maintaining customer relationships as a website performance specialist.

Key Responsibilities

Manage customer accounts and provide monthly product reviews and optimization recommendations
Analyze digital performance, complete website edits, and troubleshoot customer issues
Communicate strategies and KPIs to cross-functional teams while assisting in customer retention efforts

Required Qualifications

Bachelor's degree or equivalent experience
Google Analytics Certified
2+ years of account management and/or dealership experience
Proficient knowledge of MS Office Suite and Salesforce Service Cloud
Ability to work various shifts, including evenings and weekends

COMPLETE JOB DESCRIPTION

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