Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager, Marketplace.

Key Responsibilities

• Own the post-sale handoff and ensure sellers are onboarded, trained, and operationally ready for successful auctions
• Educate sellers on Marketplace workflows and best practices to ensure repeat success
• Manage day-to-day communication and support for a portfolio of Marketplace sellers, monitoring engagement and auction activity

Required Qualifications

• Experience in customer success or account management
• Proficiency in using CRM systems, such as Salesforce
• Strong organizational skills to manage multiple seller relationships
• Self-driven and proactive with a customer-focused mindset
• Ability to build relationships with stakeholders and decision-makers