Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to manage high-value customer portfolios and drive business outcomes.

Key Responsibilities

• Manage the customer lifecycle from onboarding to renewal and expansion
• Conduct strategic success planning and monitor customer health signals
• Collaborate with cross-functional teams to enhance customer experience and address needs

Required Qualifications

• 5-10 years in Customer Success or a similar customer-facing role
• Proven track record of driving retention and expansion in complex environments
• Experience with CRM and customer success platforms
• Strong relationship-building skills with senior stakeholders
• Comfort with data-driven decision-making and account prioritization