Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to manage relationships with EMEA customers.

Key Responsibilities

• Serve as the main point of contact for a customer portfolio, driving success and prioritizing impactful efforts
• Develop a deep understanding of products and maintain consistent communication to enhance product adoption and retention
• Identify trends and create scalable playbooks to address customer needs and improve internal processes

Required Qualifications

• 2+ years of experience managing customer relationships in a technical software environment
• Proficiency in Salesforce or similar CRM tools
• Experience with Customer Success platforms like Gainsight or ChurnZero
• Strong passion for technology and serving a technically adept audience
• Experience in a technical role, such as a SysAdmin, is a plus