Customer Success Manager

Job Summary

A company is looking for a Manager of Customer Success.

Key Responsibilities

• Lead and mentor a digital marketing Account Management team to enhance client satisfaction and account growth
• Implement retention and growth strategies while identifying upselling and cross-selling opportunities
• Collaborate with cross-functional teams to deliver tailored client solutions and track performance metrics

Required Qualifications

• 2+ years of experience managing high-performing customer success teams
• 5+ years of account and client management experience with a proven track record of retention and growth
• 5+ years of experience with CRM tools and proficiency in Microsoft or Google Office Suite
• Bachelor's Degree in business, marketing, or a related field preferred
• Digital marketing experience is preferred but not required