Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager (remote East Coast US).

Key Responsibilities

• Serve as the trusted advocate for customer needs to drive success
• Manage long-term customer relationships and analyze customer data to enhance experience
• Promote product value, drive renewals, and manage account escalations

Required Qualifications

• 5+ years of experience in a Customer Success Manager or customer-facing role
• Understanding and experience with Infrastructure as Code (IaC) tooling
• Experience with Terraform and AWS is essential
• Experience in renewal, expansion, and growth selling
• Technical skills related to the use of the product or service