Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to help municipalities and haulers leverage digital communication and fleet management software for solid waste management operations.

Key Responsibilities

• Manage approximately 100 customers, ensuring their success and subscription renewals
• Consult with customers on best practices and recommend strategies to optimize their use of solutions
• Analyze customer data to provide insights and motivate implementation of recommendations

Required Qualifications

• Several years of experience in Customer Success or the waste management sector
• Prior Customer Success experience is preferred
• Knowledge of waste management industry practices is desired
• Experience in a SaaS industry is beneficial
• Strong project management and multi-tasking abilities