Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to enhance client relationships and drive customer satisfaction.

Key Responsibilities

• Manage renewals and expansion opportunities while collaborating with team members
• Create and monitor customer health metrics to identify churn risks and assist customers in maximizing platform value
• Develop processes for low touch accounts to ensure engagement and success

Required Qualifications

• Bachelor of Arts (BA) or Bachelor of Science (BS) degree
• 2+ years of experience in Management Consulting, Customer Success, Account Management, or a client-facing role
• Experience working with cross-functional teams such as Sales, Product, and Marketing
• Strong analytical skills with the ability to translate data into insights
• Empathetic attitude with a results-driven mentality and bias for action