Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to partner with clients for successful implementation and adoption of their platform.

Key Responsibilities

• Develop and execute personalized onboarding and training plans for new clients
• Establish critical success metrics for clients' influencer programs
• Provide strategic guidance to align product benefits with clients' objectives

Required Qualifications

• 5+ years of experience as a Customer Success Manager with global enterprise clients
• Strong understanding of SaaS technology, particularly in marketing
• Experience in beauty or influencer marketing is preferred
• Bachelor's degree or higher
• Experience working in a consultative capacity with clients