Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Serve as the primary point of contact for client engagements, ensuring alignment on objectives
• Conduct regular business reviews to track KPIs and identify growth opportunities
• Plan and execute user training sessions to drive adoption and engagement of the platform

Required Qualifications

• 3+ years of experience in Customer Success, Account Management, or Client Services for an Enterprise SaaS company
• Experience in Life Sciences, particularly in Medical Affairs or Clinical settings, is a plus
• Proven experience in project management of high-priority and complex accounts