Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Manage customer expectations and maintain documentation of account details and activities
• Build success plans with measurable business outcomes and identify risks of churn early
• Facilitate communication for issue escalations and provide ongoing support to customers

Required Qualifications

• 3-5 years of experience in customer success management or related roles in B2B SaaS organizations
• Proven track record of managing enterprise-level customer relationships
• Experience with customer analytics platforms, preferably Gainsight
• Strong organizational skills with the ability to multitask and prioritize
• Ability to engage with high-level stakeholders through account mapping