Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager III.

Key Responsibilities

• Proactively manage named accounts to ensure customer engagement and satisfaction throughout the customer lifecycle
• Develop and nurture relationships with customer stakeholders, adjusting messaging based on their interests
• Monitor customer health scores and facilitate Quarterly Business Reviews to demonstrate value and identify growth opportunities

Required Qualifications

• 2-3 years' experience in customer success, technical account management, or similar roles
• 2+ years' experience in customer management within security and/or identity solutions
• Ability to manage executive relationships and discussions (VP/CxO level)
• Strong knowledge of Customer Success best practices and experience in defining processes
• Proficiency in English and Italian; knowledge of Chinese (Mandarin/Cantonese) is preferred