Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager who is passionate about enhancing customer experiences and driving product adoption.

Key Responsibilities:

• Build and maintain customer relationships to drive product adoption and advocacy
• Act as a trusted advisor by providing GRC expertise and Risk Cloud product guidance
• Collaborate with cross-functional teams to support customer success and identify expansion opportunities

Required Qualifications:

• 3+ years of experience in GRC or Risk Advisory
• 1+ years of experience in Customer Success, Solutions Engineering, or Professional Services roles
• Interest in supporting sales and business development efforts
• Passion for SaaS applications and understanding of the Risk Cloud platform
• Ability to manage multiple accounts and priorities effectively