Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager II to manage client relationships and drive product adoption.

Key Responsibilities

• Manage a portfolio of clients, ensuring customer retention, adoption, and engagement
• Develop strong client relationships and provide guidance to maximize product use
• Collaborate cross-functionally to address customer queries and enhance satisfaction

Required Qualifications

• 3 years of experience in Customer Success, Professional Services, or Technical Account Management
• Technical understanding of Contact Center or similar CCaaS products
• Experience in the Contact Center industry or with a CCaaS technology provider
• Strong interpersonal skills and a collaborative team player mentality
• Ability to thrive in a fast-paced environment and manage multiple priorities