Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Act as the main point of contact for approximately 100 assigned accounts, ensuring customer satisfaction and retention
• Guide customers in maximizing their business value through the ServiceTitan platform and manage complex customer situations
• Utilize data to track success metrics, proactively engage with customers, and facilitate effective resolutions

Required Qualifications

• 2+ years in customer-facing roles, such as customer success or account management
• Experience in product training and a strong understanding of customer value and ROI
• Self-motivated with the ability to work effectively in a remote environment
• Project management skills and experience are a plus
• Empathetic with a customer-focused approach