Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager (Southeastern).

Key Responsibilities

• Manage approximately 100 customers, ensuring their success and subscription renewals
• Consult with customers on best practices and recommend strategies for utilizing products effectively
• Analyze customer data to provide insights and motivate implementation of recommendations

Required Qualifications

• Several years of experience in Customer Success or the waste management sector
• Knowledge of waste management industry practices is desired
• Experience in a SaaS industry is preferred
• Strong project management and relationship-building skills
• Ability to interpret metrics and make improvement recommendations