Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Build and maintain strong relationships with key stakeholders within client accounts
• Own the entire post-sale lifecycle for assigned accounts, ensuring timely contract renewals and driving retention strategies
• Identify and execute on upselling and cross-selling opportunities based on clients' business needs

Required Qualifications

• 4-6 years of experience in customer success, account management, or client-facing sales roles in a SaaS B2B environment
• Demonstrated ability to build long-lasting relationships with clients and provide value-added solutions
• Success in identifying revenue growth opportunities through customer relationships
• Strong analytical skills to interpret client data and business metrics
• Ability to communicate effectively across all organizational levels