Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to enhance customer engagement and retention through effective platform adoption and satisfaction strategies.

Key Responsibilities

• Facilitate project planning and implementation for new customers while ensuring existing customers maximize platform usage
• Manage customer escalations and proactively identify risks to ensure high retention rates
• Promote additional use cases for the platform by aligning with customers' strategic goals and leveraging industry insights

Required Qualifications

• Experience in customer success or account management within the software industry
• Understanding of Master Data Management (MDM) or related technologies
• Ability to collaborate with cross-functional teams and stakeholders
• Proven track record of managing enterprise software accounts
• Familiarity with various deployment models (SaaS, IaaS, on-premise)