Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager II.

Key Responsibilities

• Ensure customers increase the safety, efficiency, and sustainability of their operations with the IoT platform
• Compose joint success plans with customers, outlining objectives, metrics, and timelines
• Conduct workshops to understand current operations and recommend workflow changes for optimal product use

Required Qualifications

• 2 - 4+ years of experience in customer success, account management, sales, or strategic consulting, preferably in Enterprise SaaS
• Experience supporting or working with technical products
• Bachelor's degree from a 4-year institution
• Strong priority management and high emotional intelligence
• Proven track record of building trust and effective communication with various stakeholders