Customer Success Manager

Location: Remote

Compensation: To Be Discussed

Reviewed: Wed, Jan 07, 2026

This job expires in: 17 days

Job Category: Customer Service

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors, Masters

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

Serve as the primary point of contact for assigned strategic accounts and lead onboarding and value delivery
Identify growth opportunities and contribute to long-term partnership strategies with commercial teams
Collaborate with cross-functional teams to ensure execution and translate customer insights into improvements

Required Qualifications

Bachelor's/Master's in Life Sciences, Business, or a related field
5+ years in customer success, strategic account management, or clinical operations
Experience with eClinical or digital health systems
Familiarity with Salesforce or similar CRM platforms

COMPLETE JOB DESCRIPTION

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