Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager (Research).

Key Responsibilities

• Develop and manage value-based relationships with 10-20 customers
• Perform regular reviews with customers on goals, challenges, and opportunities
• Identify and address customer adoption challenges and risks to ensure satisfaction and retention

Required Qualifications

• Post-secondary educational degree
• Minimum 4 years of experience in research, insights, or consulting
• Demonstrated exposure to client engagement and cross-functional collaboration
• Ability to manage and be accountable for a book of business
• Familiarity with research methodologies and data analysis techniques