Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager (Research) to drive customer adoption and success through their platform.

Key Responsibilities

• Develop and manage value-based relationships with 10-20 customers
• Perform regular reviews with customers on goals, challenges, insights, and opportunities
• Identify opportunities for cross-selling and upselling additional solutions to customers

Required Qualifications

• Post-secondary educational degree
• Minimum 4 years of experience in research, insights, or consulting
• Demonstrated exposure to client engagement and cross-functional collaboration
• Ability to manage a book of business effectively
• Strong initiative and drive to innovate