Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to join their remote team.

Key Responsibilities

• Maintain client relationships and enhance customer satisfaction through disciplined account planning
• Resolve customer complaints by investigating issues and providing solutions
• Develop a comprehensive understanding of solutions to effectively address customer challenges

Required Qualifications

• Bachelor's degree preferred, but not required
• Minimum of 2 years of business-to-business account management experience
• Experience working with CRM software, Salesforce preferred
• Time productivity will be tracked