Customer Success Manager

Job Summary

A company is looking for a Manager, Customer Success.

Key Responsibilities:

• Manage, coach, and develop a team of Customer Success Managers responsible for post-sales customer relationships
• Drive adoption and utilization of products and services across the target customer base
• Serve as an escalation point for customer risks, challenges, and complex engagements

Required Qualifications:

• 5-7+ years of experience in Customer Success, Account Management, or related customer-facing SaaS roles
• 2+ years of experience managing Customer Success Managers or similar teams
• Experience managing Mid-Market SaaS customer portfolios with retention and renewal accountability
• Experience in the legal industry or legal-technology space
• Proven ability to operate as a player-coach in a fast-paced environment