Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to engage and manage customer relationships, ensuring satisfaction and driving retention.

Key Responsibilities

• Develop a deep understanding of the product and assist customers in maximizing its use
• Build and maintain strong customer relationships, serving as the primary contact for inquiries and concerns
• Monitor customer health metrics and implement strategies to improve retention and reduce churn

Required Qualifications

• Bachelor's degree in business, marketing, or a related field
• 3+ years of experience in a customer success or client-focused account servicing role, preferably within a SaaS environment
• Experience with CRM and customer engagement software
• Ability to manage multiple projects and customers simultaneously
• Ability to work independently and remotely with strong time management skills