Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager, Founders Office.

Key Responsibilities

• Take ownership of customer accounts post-contract and manage all related activities
• Oversee onboarding, deployment, and operational success for customers
• Maintain account health, manage renewals, and identify expansion opportunities

Required Qualifications

• 4-8 years of experience in Customer Success, Implementation, or Operations within B2B SaaS
• Experience managing enterprise or multi-location customers
• Strong operational mindset with process rigor
• Proven ability to coordinate multiple stakeholders
• Ability to operate autonomously in a remote work environment