Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Build and manage strategic relationships with C-level and clinical stakeholders to ensure alignment with organizational health and compliance goals
• Identify opportunities for account expansion and collaborate with Sales to enhance Net Revenue Retention
• Develop customized success plans, monitor health indicators, and proactively address churn risks

Required Qualifications

• 3+ years of experience in Customer Success or Account Management, particularly with large enterprise accounts
• Experience in Healthcare SaaS or Compliance Technology is a significant advantage
• Proven ability to influence C-level executives and drive revenue through renewals and expansions
• Proficiency with CRM platforms and Customer Success tools
• Bachelor's degree or equivalent practical experience