Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to manage client accounts and ensure a seamless experience post-sale.

Key Responsibilities

• Build and maintain long-term client relationships, acting as a strategic advisor
• Guide new clients through onboarding and training to ensure alignment with success outcomes
• Monitor client engagement and support renewal and expansion efforts in collaboration with sales

Required Qualifications

• 3-5 years of experience in customer success, account management, or a related field, preferably in IT
• Bachelor's Degree preferred or equivalent experience
• Understanding of customer personas and needs from IT suppliers
• Knowledge of Salesforce and Microsoft 365
• Willingness to travel within the U.S. (10% travel)