Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to build and maintain customer relationships in a regulated environment.

Key Responsibilities

• Serve as the primary point of contact for assigned customer accounts
• Proactively manage customer health through regular touchpoints and performance reviews
• Monitor service performance and identify risks and improvement opportunities

Required Qualifications

• Experience in customer success, account management, or customer services
• Experience in background screening or regulated service environments is preferred
• Ability to manage multiple customer relationships effectively
• Experience using CRM platforms and client tracking tools is preferred
• A dedicated home office space with reliable high-speed internet is required