Customer Success Manager

Job Summary

A company is looking for a Strategic Customer Success Manager - US.

Key Responsibilities

• Build and nurture strong relationships with key stakeholders to drive retention and growth
• Conduct discovery with customers to understand business objectives and uncover new use cases
• Monitor customer health and lead Quarterly Business Reviews with senior stakeholders

Required Qualifications

• Customer-facing experience in Customer Success Management or similar in B2B SaaS
• Experience managing a book of business of up to 35 strategic accounts
• Proven track record in managing risk and identifying growth opportunities
• Ability to establish trusted advisor relationships with clients
• Experience in onboarding new clients and coordinating regular client check-ins