Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Build and maintain trusted client relationships, acting as the primary point of contact for inquiries and escalations
• Onboard new customers, providing technical support and ensuring product functionality meets specifications
• Develop strategies to maximize customer satisfaction and retention, collaborating with cross-functional teams to align initiatives with company objectives

Required Qualifications

• 3+ years in Healthcare Consulting, Customer Success, or Account Management, preferably in digital healthcare or pharmacy
• Strong technical expertise or aptitude for understanding and troubleshooting complex systems and applications
• Strategic thinker with a customer-centric approach focused on driving satisfaction and retention
• Analytical mindset with proficiency in data analysis to identify trends and insights
• Ability to thrive in a fast-paced environment, managing multiple priorities and stakeholders effectively