Customer Success Manager

Location: Remote

Compensation: To Be Discussed

Reviewed: Fri, Jan 09, 2026

This job expires in: 29 days

Job Category: Account Management

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Job Summary

A company is looking for a Customer Success Manager for the EMEA region, specifically in Western Europe.

Key Responsibilities

Drive adoption of the platform by administering onboarding and enablement tactics across multiple products
Analyze product usage and performance signals to identify friction points and enhance customer value
Own commercial outcomes for a defined set of accounts, focusing on revenue retention and expansion opportunities

Required Qualifications

5+ years of Customer Success or Account Management experience in complex B2B SaaS, Developer Tools, or AI/ML products
Fluency in French and English
Experience with building and deploying AI agents and familiarity with API integrations
Proven track record of driving revenue outcomes and managing a revenue quota
Strong understanding of the Southern Europe market landscape and cultural nuances

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