Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager - Mid Atlantic.

Key Responsibilities

• Act as the client advocate and product specialist for assigned customers
• Develop and implement scalable methods for communicating best practices to customers
• Monitor customer health and manage relationships to promote retention and loyalty

Required Qualifications

• BA/BS degree preferred or equivalent experience
• 4+ years of experience in a similar role (Customer Success Manager, Helpdesk Manager, etc.)
• Knowledge of privilege access management and cybersecurity best practices
• Experience with other Privilege Access Service solutions is a plus
• Comfortable interfacing with complex, multi-divisional clients, preferably at the director level