Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager for the Southwest region.

Key Responsibilities

• Manage day-to-day operations of assigned customer accounts and advocate for their needs
• Develop scalable communication methods for best practices and monitor customer health
• Coordinate with sales, technical support, and professional services for smooth onboarding and renewals

Required Qualifications

• BA/BS degree preferred or equivalent experience
• 4+ years of experience in a related role such as Customer Success Manager or Support Engineer
• Knowledge of privilege access management and cybersecurity best practices
• Experience with other Privilege Access Service solutions is a plus
• Ability to interface with complex clients at the director level