Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager for the Mid Atlantic region.

Key Responsibilities

• Act as the client advocate and product specialist for assigned customers
• Develop and implement scalable methods for communicating best practices to customers
• Monitor customer health and manage relationships to ensure positive experiences and retention

Required Qualifications

• BA/BS degree preferred or equivalent experience
• 4+ years of experience in a similar role such as Customer Success Manager or Support Engineer
• Knowledge of privilege access management and cybersecurity best practices
• Experience with other Privilege Access Service solutions is a plus
• Ability to interface with complex, multi-divisional clients, preferably at the director level