Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager (Remote).

Key Responsibilities

• Lead ongoing partner-facing meetings and serve as the primary contact for strategic updates
• Drive adoption of services and create partner success plans aligned with their goals
• Manage renewal conversations and identify growth opportunities while maintaining account health indicators

Qualifications

• 2-5 years of experience in customer success, account management, or higher education administration
• Strong relationship-building and stakeholder management skills
• Ability to synthesize data and provide actionable recommendations
• Prior experience in meeting revenue-based goals for renewals and upsells
• Passion for education, equity, and student success