Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Own the entire post-sales experience including onboarding, implementation, renewals, up-sells, and strategic account management
• Act as a trusted advisor by working cross-functionally to meet customer needs
• Identify opportunities for revenue growth and build strong relationships with key stakeholders

Required Qualifications

• 5+ years of experience in P&C or Specialty insurance, preferably in underwriting or operations
• Experience in customer success or relationship management is a plus
• Strong business acumen and executive presence
• Technology savvy and innovative problem solver
• A business, risk management, communications, or marketing degree is helpful