Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to drive customer success and engagement in the Education sector.

Key Responsibilities

• Build and nurture relationships with key customer stakeholders to align with their desired outcomes
• Drive customer adoption of solutions to enhance business outcomes and satisfaction
• Collaborate with the sales team to support customer growth and pipeline generation

Required Qualifications

• Minimum of 4 years experience in Customer Success or account management in a SaaS company
• Background in education, ideally within the Education sector
• Demonstrated technical aptitude and enthusiasm for education and technology
• Familiarity with CRM and project management tools
• Ability to network and influence across multiple senior stakeholder levels